ประเมินประสบการณ์การใช้บริการรถโดยสาร

Thanks! I've been driving this area for years. If you have a moment, I'd really appreciate a five-star rating in the app.

Yes, after you rate the ride, the app will give you an option to add a tip. Cash tips work too if you prefer. Either way, it's really appreciated.

We see the tip amount but not until after we've rated you too. So it's completely anonymous in terms of affecting your rating.

Check the app — there's a 'Lost Item' option under the ride history. It'll let you call or message me through the app for 24 hours after the trip.

My pleasure! Enjoy your stay. And don't forget that five-star review — it really helps us out!

I'm sorry about that. I can see your trip history. It does look like the route was longer than the recommended one. Can you tell me more?

I understand your frustration. I'm going to review the route data. It looks like the driver deviated significantly. I'll adjust your fare to the estimated price.

That's a serious safety concern. I'm flagging this driver's account for review. This kind of behavior is not tolerated on our platform.

We can't share specific actions taken on the driver's account due to privacy, but I've processed a full refund for this trip. It'll appear within 3 to 5 days.

I've added this driver to your blocked list, so you won't be matched again. We value your safety and thank you for reporting this.