道路救援

I'm sorry to hear that. Can you tell me your exact location? What highway are you on, and what's the nearest mile marker or exit?

Got it. What seems to be the problem? Is it a flat tire, engine trouble, or something else?

OK, I'm dispatching a tow truck to your location. The estimated arrival time is about 30 to 45 minutes. Please stay in your vehicle with your hazard lights on. Is there anything else you need — are you safe?

If you have AAA or your car insurance includes roadside assistance, it may be covered. Otherwise, a basic tow is around $75 to $125 for the first 5 miles, plus $3 to $7 per additional mile.

Hey there! I'm Mike, your tow driver. Let's take a look. Yep, this isn't starting. We'll need to tow it. Where would you like me to take it?

There's a well-rated place called Joe's Auto about 3 miles from here. They're honest and do good work. But they close at 6, so we need to hurry. It's a rental car, right?

Definitely. Call them now — they might have a preferred repair shop, or they might just want to swap the car for you. In the meantime, I'll get your car loaded up.

Of course. Does your car have a spare tire? Check in the trunk — there should be a compartment under the floor mat.

That's a temporary spare — also called a donut. Our technician will be there in about 25 minutes to change it for you. Keep in mind that a donut spare has a speed limit of 50 mph and should only be driven about 50 miles. You'll want to get the real tire repaired or replaced as soon as possible.

There's a Discount Tire about 6 miles north. They can usually patch a tire for $10 to $25 if the damage isn't too bad. If you need a new tire, expect to pay $80 to $200 depending on the size.