รถไฟล่าช้า

Which train are you on? Let me check the system for the latest update.

There's a signal problem on the tracks. Current estimate is a 45-minute delay. We'll make announcements as we get updates.

What's your connection? Let me see if we can rebook you on a later train at no extra charge.

I've rebooked you on the 9:30 PM to Milwaukee. No extra cost. Here's your updated ticket.

The waiting lounge is upstairs. There's also a food court on the ground floor if you're hungry.

I'm sorry for the inconvenience. Yes, you're eligible for a full refund since the train was cancelled. May I see your ticket?

Yes, the refund will be processed back to your credit card within 5 to 7 business days.

For cancellations, we offer a $25 travel credit on top of the refund. I can add it to your account.

The next available train is at 6:45 PM. I can book you on that one with your refunded ticket value. No additional charge.

Done. I've sent a confirmation to your email. You'll board on Platform 3. Again, I'm sorry for the inconvenience.