ร้องเรียนสายการบิน

I'm sorry about that. Let me look into your booking. Can I see your boarding pass and the receipt for the seat selection?

I see. It looks like there was an aircraft change this morning, and the seat map was reconfigured. That's why your original seat assignment was lost. I apologize for the inconvenience.

Absolutely, that's fair. Let me check available window seats... I can move you to 18A. It's actually a better seat — more legroom near the emergency exit. And I'll process a full refund of the $35 seat fee right now.

The refund will appear on your credit card within 5 to 7 business days. Here's your updated boarding pass with seat 18A. Is there anything else I can help with?

I'm very sorry about your experience. I understand how frustrating that must be. Could you give me your flight details so I can look into what happened?

I see. Under our policy, for delays over 4 hours due to mechanical issues, passengers are entitled to meal vouchers and, if overnight, hotel accommodation. It sounds like that wasn't properly communicated. I sincerely apologize.

I can reimburse you for the $60 in food expenses right now if you have the receipts. Additionally, I'd like to offer you a $200 travel voucher for a future flight as a goodwill gesture. We can also credit 5,000 bonus miles to your loyalty account.

Of course. I'll email you a formal acknowledgment with a case reference number. You can use it to follow up online or by phone. The reimbursement will go to the credit card on file, and the travel voucher code will be in the email as well.

Your feedback is valuable and I'll make sure it's passed on to the operations team. Thank you for your patience, and again, I'm sorry for the experience. Have a safe journey.