ปัญหากระเป๋าเดินทาง

I'm sorry about that. May I see your baggage claim tag? It should be attached to your boarding pass.

Thank you. Let me track it in our system... It looks like your bag was left behind in Beijing and will arrive on the next flight at 10 PM tonight.

Absolutely. We'll deliver it to your hotel free of charge. Please fill out this form with your hotel address and phone number. We'll also give you a toiletry kit for tonight.

If there's any damage or missing items, please report it within 7 days at this same counter or call this number. Here's your reference number for tracking.

I'm sorry to see that. May I take a look? And I'll need your boarding pass and baggage tag.

I understand your frustration. I'll file a damage report. The airline will either repair your bag, replace it, or compensate you. Do you have the purchase receipt?

Yes, that works. I'll also need to take photos of the damage. The airline's team will contact you within 5 business days with a resolution.