特殊协助服务

Of course! We offer a meet-and-assist service. A staff member will guide them from check-in through security, to the gate, and help them board. We can also arrange it at the arrival airport.

You can request it through the airline when booking, or I can set it up now. I'll need their names, flight number, and any specific needs — like if they need a wheelchair or have mobility issues.

I'll note the wheelchair request and the medical condition. We'll make sure the security team knows about the medication so it goes through smoothly. Is there a contact number in case of any issues during travel?

The basic assistance and wheelchair service are complimentary — they're provided by the airline. If you want a dedicated personal escort throughout the entire journey, that's a premium service for $75 per person.

Perfect. I've set everything up. On the day of travel, they should arrive 30 minutes earlier than usual and go directly to the special assistance counter near check-in. Someone will be waiting for them.

For children between 5 and 11 traveling alone, our unaccompanied minor service is mandatory. A staff member will supervise your daughter from check-in until she's handed over to the designated adult at the destination.

You'll escort her to the gate with a special pass. After you say goodbye, our staff takes over — they'll sit near her on the plane and walk her to the arrival gate. The grandparents must show ID to pick her up.

Absolutely! Pack those in her carry-on. I'd also recommend snacks she likes, a book, and your phone number written on a card in her pocket — just in case.

It's $150 for domestic flights and $300 for international flights. This covers the entire journey, including any connections. You'll need to fill out a form with pickup person details — name, ID number, and phone.

Yes! We'll text you when she boards, when the plane lands, and when she's been picked up by the grandparents. You can also call our service center anytime for updates.

Great! I'll need both your ID and the grandparents' ID information. Let's start with the paperwork.