Apple Store Visit

Of course! The main differences are the camera system and the display. The Pro has a telephoto lens and ProMotion display with 120Hz refresh. What do you mainly use your phone for?

Definitely! I can check the trade-in value right now. Just hand me your old phone and I'll run a quick diagnostic. The credit goes directly toward your new purchase, or you can take it as an Apple Gift Card.

Absolutely. We'll transfer your data right here — it usually takes about 20 to 30 minutes. I can also help you pick a case and set up Apple Care+ if you're interested.

Let me check you in. Can I have your name? I'll take a look at the screen issue. How long has this been happening, and does it happen all the time or only with certain apps?

Let me run diagnostics and check your warranty status. You're still under AppleCare+, so if it's a hardware issue, the repair is covered — you'd only pay the service fee. It could also be a software issue, which I can fix right now for free.

Screen repairs usually take 3 to 5 business days. If you can't wait, we also have an express replacement option — we give you a loaner while yours is being fixed. Let me finish the diagnostics first.