自助结账机出问题
Self-Checkout Problems
在超市自助结账机遇到各种问题——条码扫不上、年龄验证、机器卡住本场景包含 20 句对话，2 条练习路径，帮你练熟和自助结账区工作人员的真实交流。20 dialogue turns across 2 conversation paths — practice with 自助结账区工作人员.
对话预览 · Dialogue Preview
正常结账 + 小问题 · Normal Checkout with Minor Issue
basicExcuse me, this barcode won't scan. I've tried a few times already.
不好意思，这个条码扫不上。我已经试了好几次了。
Let me take a look. Oh yeah, this label's a bit torn. I'll just type in the code manually. Here we go.
我看看。哦是的，标签撕了一点。我手动输入代码。好了。
Thanks! Also, how do I weigh the produce? I have some apples.
谢谢！还有，怎么称水果？我有些苹果。
Sure! Put them on the scale, then hit 'Look Up Item.' You can search for 'apples' or use the PLU code — it's on the little sticker, usually 4131 for Fujis.
好的！放到秤上，然后点'查找商品'。你可以搜索'apples'，或者输入 PLU 代码——就是小贴纸上的数字，富士苹果通常是 4131。
💡 PLU code 是贴在水果上的小数字标签。有机水果的 PLU 代码以 9 开头(比如 94131)。
Got it. Oh — it's saying 'unexpected item in bagging area.' What do I do?
明白了。哦——它显示'装袋区有未识别物品'。怎么办？
💡 这是自助结账机最臭名昭著的报错。通常是因为你放了还没扫的东西到装袋区，或者重量不对。
Oh, that happens constantly. Just take everything off the bagging area and put it back one at a time after each scan. I'll clear it from my end. There — try again.
哦，这种事经常发生。把装袋区的东西都拿下来，每扫一件放一件。我这边清除一下。好了——再试试。
OK, it's working now. How do I pay? Can I use Apple Pay?
好了，现在可以了。怎么付款？可以用 Apple Pay 吗？
Yep! Just tap on the card reader when it says 'ready.' And don't forget your receipt — do you want it printed or emailed?
可以！显示'就绪'的时候在读卡器上感应一下就行。别忘了你的收据——要打印还是发邮件？
Emailed is fine. Thanks so much for your help!
发邮件就行。非常感谢你的帮助！
No problem! Have a good one.
不客气！祝你愉快。
买酒年龄验证 + 机器死机 · Age Verification & Machine Freeze
intermediateHi, the machine is flashing and it says 'approval needed.' I think it's because I scanned this bottle of wine.
你好，机器在闪，显示'需要审批'。我觉得是因为我扫了这瓶葡萄酒。
Yep, that's the age verification. I just need to see your ID real quick. Any government-issued photo ID works — driver's license, passport, whatever you've got.
是的，年龄验证。我需要快速看一下你的证件。任何政府颁发的带照片证件都行——驾照、护照，你有什么都行。
💡 在美国买酒必须年满 21 岁。即使你看起来明显超过 21 岁，很多商店也要求出示 ID——这是法律要求，不要觉得被冒犯。
Sure. I have my passport — will that work? I don't have a US driver's license yet.
好的。我有护照——可以吗？我还没有美国驾照。
Passport's perfect. Let me just check the date... Yep, you're good. I'll approve it on my end. Go ahead and keep scanning.
护照完全可以。让我看下日期……好的，没问题。我这边批准了。继续扫吧。
Thanks. Um... OK, now the whole screen just went black. I think it froze.
谢谢。呃……好吧，现在整个屏幕都黑了。我觉得死机了。
Oh no, not again. These machines do this sometimes. Let me try restarting it... Hmm, it's not coming back up. Let me move you to another register. Grab your stuff and come over to lane 6.
哦不，又来了。这些机器有时候会这样。让我试试重启……嗯，起不来了。我帮你换一台。拿上你的东西到 6 号通道去。
Do I need to re-scan everything? I already had like 15 items done.
需要重新扫所有东西吗？我已经扫了大概 15 件了。
Unfortunately, yeah — when it crashes, the whole transaction is lost. I'm really sorry about that. Tell you what, I'll scan everything for you at lane 6 so it goes faster. Just load it on the belt.
很遗憾，是的——死机的话整笔交易都丢了。真的很抱歉。这样吧，我在 6 号帮你扫，会快一些。把东西放到传送带上就行。
That'd be great, thank you so much. I appreciate your help with all of this.
那太好了，非常感谢。感谢你帮忙处理这一切。
Of course! Sorry for the hassle. These self-checkout machines have a mind of their own sometimes. All right, you're all set — $47.83. Have a good evening!
当然！抱歉给你添麻烦了。这些自助结账机有时候就是不听话。好了，都搞定了——47.83 美元。祝你晚上愉快！
关键短语 · Key Phrases
torn
撕了/破了
type in the code manually
手动输入代码
produce
在超市里 produce 指新鲜蔬菜水果区
Look Up Item
查找商品
PLU code
产品代码
happens constantly
经常发生
clear it from my end
我这边清除
card reader
读卡器
printed or emailed
打印还是邮件
age verification
年龄验证
government-issued photo ID
政府颁发的带照片证件
you're good
没问题/可以了
文化注释 · Cultural Notes
- •PLU code 是贴在水果上的小数字标签。有机水果的 PLU 代码以 9 开头(比如 94131)。
- •这是自助结账机最臭名昭著的报错。通常是因为你放了还没扫的东西到装袋区，或者重量不对。
- •在美国买酒必须年满 21 岁。即使你看起来明显超过 21 岁，很多商店也要求出示 ID——这是法律要求，不要觉得被冒犯。
如何练习 · How to practice
听一遍 · Listen
先完整听一遍，熟悉对话节奏和语境。
逐句跟读 · Repeat
模仿发音、语调和节奏，一句一句跟。
角色扮演 · Role-play
扮演旅客方，和 AI 对手实时练习。
FAQ · 常见问题
What do you say when "self-checkout problems" in English?
What will staff/locals say to you during "self-checkout problems"?
How many English phrases are in this "Self-Checkout Problems" scene?
Are there cultural tips for "self-checkout problems" in English-speaking countries?
相关购物场景 · Related
查看全部 →想要听到真人发音？立即开始练习
Want to hear native pronunciation? Start practicing now
免费注册，沉浸式练习这个场景的每一句对话
Sign up free for immersive practice with every phrase in this scene