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Welcome, Mr. Wang! Let me pull that up. I see a mid-size sedan reserved for five days. May I have your driver's license and a credit card?

Thank you. Now, your reservation includes basic liability coverage. Would you like to add our Collision Damage Waiver? It's $19 per day and covers any damage to the vehicle.

Smart choice. A couple of things to go over: the car comes with a full tank. Please return it with a full tank, or we'll charge $8.99 per gallon for refueling.

Regular unleaded. There's a gas station about half a mile from here on the way back, which is very convenient for filling up before you return.

The car is in spot B-14 in the parking garage. Please do a walk-around and note any existing scratches on this form before you drive off. Here are your keys.

Welcome back! Just pull into any open spot in the "Returns" area. I'll come over and do a quick inspection.

Let me check the fuel gauge... Yes, that's full. Thank you for doing that. Now let me walk around the car real quick.

I see a small scratch here on the rear bumper. Was this noted on the original form when you picked up the car?

Okay, I can see it matches the pre-existing damage report. No problem at all. Everything else looks great.

Five days at $45 per day, plus the collision waiver at $19 per day, comes to $320. Plus tax, your total is $348.80. We'll charge it to the card on file.

Absolutely. I'll send it to the email address on your reservation. You should receive it within the hour. Thank you for choosing us!