Auto Body Shop Visit

Sure thing. Let me walk out and take a look. I'm Mike, by the way. Do you have the other driver's insurance information? And did you file a police report?

Good, you did everything right. Okay, looking at this... the bumper needs to be replaced — it's cracked. The trunk lid is dented but fixable. I also see some paint transfer and a couple of scratches on the quarter panel. Let me write up an estimate for you.

About three to five business days once we get the parts in. And yes, we handle insurance claims all the time — I'll submit the estimate directly to their adjuster. We're also a preferred shop for most major insurance companies, so the process is pretty smooth. We can even set you up with a rental car through them.

Hey Wei, it's Mike from the body shop. Just wanted to give you an update. The insurance adjuster came out and approved the estimate. But when we started pulling the bumper off, we found some hidden damage to the crash bar underneath. I need to file a supplement.

The supplement adds about $650. Since it's the other driver's fault, their insurance covers everything — you won't pay a dime out of pocket. But it does add two more days. I'll call the insurance to extend your rental. Don't worry about that.

Already took them — I'll text them over right now. I always document everything for transparency. Your car should be ready by next Wednesday. I'll also do a final quality check and wash before you pick up. She'll look brand new.