网络与技术支持

I'm sorry about that. Let me walk you through it. First, connect to the network called "HotelGuest." Then open your browser — a login page should pop up automatically. Enter your room number and last name to log in.

Try this: forget the network on your device, then reconnect. If the login page still doesn't appear, open your browser and type in "wifi.hotel.com" — that should force the login page to load. Also, make sure your VPN is turned off, as that can interfere with the connection.

The standard Wi-Fi is shared among all guests, so it can be slow during peak hours. We offer a premium Wi-Fi package for $15 per day that gives you a dedicated high-speed connection — it's much better for video calls and streaming.

Done! I've activated the premium Wi-Fi for room 815. You'll need to disconnect and reconnect — this time select "HotelPremium" as your network. Use the same room number and last name to log in. The speed should be night and day compared to the basic network.

Yes, absolutely! Our smart TVs support Netflix, YouTube, and other streaming apps. Press the Home button on the remote, then select the Netflix app. You can log in with your personal account. Just remember to log out before you check out!

It's the button with a little house icon, usually in the center of the remote. If you're having trouble, I can also send someone up to help you set it up. Or you can use the Chromecast feature — cast from your phone to the TV by pressing the cast icon in any streaming app.

Make sure your phone is connected to the hotel Wi-Fi. Then open the app you want to watch — like Netflix or YouTube — and tap the cast icon in the top right corner. Select "Room 815 TV" from the device list. It should connect in a few seconds.

Yes, there's an HDMI port on the side panel of the TV. If you don't have an HDMI cable, we can lend you one from the front desk — just call us and we'll send it up. Switch the TV input to HDMI using the Source button on the remote.