ร้องเรียนโรงแรม

I'm the duty manager. I'm sorry to hear that. Can you tell me what the issue is?

I sincerely apologize. That's absolutely not up to our standards. I'll have housekeeping go to your room immediately with fresh linens and do a deep clean. Would you prefer to wait, or shall I move you to a different room right away?

Absolutely. I'll upgrade you to a superior room at no extra charge, and I'll also apply a 20% discount to your total stay. I'll also send complimentary fruit and drinks to your new room. Again, I'm very sorry.

Of course. Your new room is 1502. Here are the key cards. I'll have someone help you with your luggage right away. If there's anything else, please don't hesitate to call me directly.

I'm very sorry about that. You're right — we should have informed you at check-in. The construction is on the building next door and is scheduled to continue for two more weeks. I understand how disruptive that must be.

Of course. I have a room on the 15th floor facing the park — it's very quiet. I'll also waive tonight's room charge as an apology. Let me arrange the move for you right now.

The construction runs from 7 AM to 6 PM on weekdays, and there's no work on weekends. Your new room shouldn't be affected at all, but if you notice any noise, please call me right away.

It's the least we can do. I'll have your luggage moved within 15 minutes. Here's my direct number in case you need anything else during your stay.