ร้องเรียน: ปัญหาเรื่องบิล

Of course. Let me pull up your folio. Which charges look incorrect?

I see the charge here. Sometimes the sensors in the minibar register a charge if items are moved. Let me have housekeeping verify the contents. I'll remove it if everything is still there.

The resort fee covers pool access, gym, and Wi-Fi. It's listed in the booking terms, but I understand it can be surprising. Let me see what I can do.

I can't waive it entirely as it's a mandatory fee, but I can apply a 50% discount as a one-time courtesy since it wasn't clearly communicated to you at check-in.

Done. The minibar charge is removed, and I've applied the resort fee discount. Here's your updated bill. The new total is $428 instead of $533.

Let me look into that right away. Can you tell me the amounts you see on your statement?

You're right — I can see a duplicate transaction in our system. It looks like a processing error. I'll issue a refund for the extra charge immediately.

The refund will be processed today, but it typically takes 3 to 5 business days to appear on your statement, depending on your bank.

Absolutely. I'll print a refund confirmation with the transaction ID and my name on it. You can also contact us if the refund doesn't appear within 7 days.