ร้องเรียน: เสียงดัง

I'm very sorry to hear that. I'll send security up to speak with the guests in that room right away.

That's unacceptable. Our quiet hours policy starts at 10 PM. Security will ask them to keep it down. If it continues, we have the right to ask them to leave.

I understand completely. If the noise doesn't stop within 15 minutes, call us back and we can move you to a quieter room on a different floor.

Understood. If we do need to move you, a bellman will assist with your luggage. I've also set a wake-up call for you at 5:30 AM as a precaution. Is that the right time?

I sincerely apologize. There's a building project next door that we were just notified about yesterday. I should have informed you at check-in.

I'd like to move you to a room on the opposite side of the hotel, facing the garden. It's quieter and actually a higher room category. No extra charge.

Absolutely fair. I'll apply a 30% discount on tonight's room rate and add complimentary dinner for two at our restaurant. Would that work for you?

The room is ready now. I'll have a bellman come up to help you move. Your new room is 2415 — same floor plan but garden view. Much more peaceful.