บัญชีถูกระงับ

I'm sorry for the inconvenience. Let me check your account. Can you verify your identity with your full name, date of birth, and the last four digits of your Social?

Thank you. I can see that our fraud detection system flagged some unusual activity on your account. There were several transactions from a different state within a short period. Were you traveling recently?

That explains it. I can see purchases in New York that triggered the alert. I'll verify these transactions with you, and then we can unfreeze your account right away. Can you confirm a purchase at Grand Central Market for twenty-three dollars?

Perfect. I've verified all the transactions and I'm unfreezing your account now. It should be active again within the next few minutes. For future trips, I'd recommend setting a travel notice in our app so this doesn't happen again.

Go to "Account Settings," then "Travel Notifications." Enter your destination and travel dates. You can set it up to thirty days in advance. That way, our system won't flag your purchases as suspicious while you're traveling.