กดเงิน/ปัญหาที่ตู้ ATM

Of course, I can help. What seems to be the problem? Is the machine not accepting your card?

No problem. You'll want to select "Withdrawal," then choose "Checking." After that, enter the amount you'd like. Would you like me to walk you through it?

There is usually a surcharge for out-of-network cards — typically around three to five dollars per transaction. Your own bank might also charge an international ATM fee on top of that.

Sure. Just select the amount here — you can choose from the preset amounts, or tap "Other" to enter a custom amount. This machine dispenses twenties and fifties.

That's just asking if you want a printed receipt. I'd recommend selecting "Yes" so you have a record of the transaction, especially with a foreign card.

You're welcome! Don't forget to take your card. Have a good day!

I'm sorry to hear that. That can happen sometimes, especially with foreign cards. Can you tell me which ATM it was? And do you remember if it showed any error message?

I understand. Unfortunately, if the ATM has retained your card, we can't retrieve it right away. The machine will need to be opened by our technician. Can I see your ID — a passport would work — so I can file a report?

It typically takes two to three business days to retrieve a retained card. Since you're leaving soon, I'd recommend contacting your bank's international hotline to report the issue. They can usually send a replacement to your home address or block the card and issue a new one.

If you have a credit card, you could get a cash advance at the counter, though there will be a fee. Alternatively, you could use a service like Western Union to have someone wire you money. You might also try using a mobile payment app if you have one set up.

Yes, we can process that for you. Please bring your credit card and passport to window three. There's usually a fee of around three percent plus a flat fee from your card issuer. How much would you like to withdraw?

Absolutely. Here's the incident report with the reference number. I've also written down our branch phone number in case you need to call. Is there anything else I can help with?