ชำระเงินผ่านมือถือ (Zelle/Venmo)

Absolutely! Zelle is already built into our banking app, so there's nothing to download. Just open the app, go to 'Send Money' or 'Transfers,' and you'll see the Zelle option. You'll register with either your email address or phone number. Which would you prefer?

No fees at all — Zelle is free to send and receive through our app. Your daily sending limit is $2,000, and your monthly limit is $10,000. The money goes directly from your checking account to the recipient's bank account, usually within minutes. One important thing — once you send money through Zelle, you can't cancel it if the recipient is already enrolled. So always double-check the phone number or email before hitting send.

Good question. Zelle goes directly bank-to-bank in minutes with no fees. Venmo is a separate app — money sits in a Venmo balance and you have to transfer it to your bank, which takes one to three days unless you pay 1.75% for instant transfer. Venmo has a social feed feature, which younger people like, but Zelle is more secure since it's built into your bank. For rent, I'd recommend Zelle — it's faster, free, and your landlord gets the money right away.

I'm sorry to hear that. Let me check the status. If the recipient is already enrolled in Zelle, the money would have gone through instantly and unfortunately, we can't reverse it from our end. However, I can see the payment is still pending — it looks like that phone number isn't registered with Zelle yet. That means the recipient has 14 days to claim it. If they don't, the money automatically returns to your account.

Yes! Since it's still pending, you can cancel it right from the app. Go to your Zelle activity, find the pending payment, and tap 'Cancel.' The $500 will be back in your checking account right away. In the future, Zelle will show you the recipient's name before you confirm — always verify that name matches who you're trying to pay.

That is absolutely a scam — do not click that link. We will never send you a text with a link asking you to confirm a Zelle payment. Scammers use these to steal your banking credentials. If you get a text like that, delete it immediately. If you're ever unsure, open the banking app directly — never click a link in a text or email. You can also forward suspicious texts to 7726, which is the national spam reporting number. Would you like me to add extra security alerts to your account?