จัดการเมื่อเอกสารประจำตัวหายฉุกเฉิน

Oh no, I'm so sorry that happened to you. First, are you hurt? Do you need medical attention?

Okay, don't worry, we'll help you step by step. First, use our phone to call the police. The number is 911. After that, you'll need to contact your embassy — the Chinese Embassy emergency line is on this card. We keep it for situations like this.

You'll need to go to the Chinese Embassy or Consulate to get an emergency travel document. It's called a "travel permit" or laissez-passer. They can usually issue one within one to three business days. Do you have digital copies of your passport stored anywhere — email, cloud storage?

Absolutely, you can use our business center computer. Also, since you're our guest, we can verify your identity through your reservation. I'll also lend you a phone charger and a prepaid phone card so you can make calls. And don't worry about tonight's charges — we'll figure it out later.

Of course. For international calls, dial 011 then the country code for China, which is 86, then the number. Most major Chinese banks have 24-hour hotlines. Also, do you have anyone here who could lend you cash or send you money through WeChat or Alipay? Western Union is another option — someone back home can wire you money.

I'm sorry to hear that. We can help. Do you have a police report? That's the first thing we'll need.

Excellent, having a copy makes the process much faster. You'll need to fill out an application form and provide two passport-sized photos. We have a photo booth in the lobby if you need one. The fee for an emergency travel permit is $25.

We accept credit cards and debit cards. If you don't have those, we can process the application and you can pay later — we understand emergency situations. We also accept payment through our consulate's online portal if someone back home can pay for you.

Standard processing is three business days. For emergency cases like yours, we can do rush processing in 24 hours if you have a confirmed departure within 48 hours. Since your flight is in four days, standard processing should be fine. We'll call you when it's ready. Do you have a local number we can reach?

Contact your airline to let them know about your situation — they may need to see the travel permit instead of a passport. Also register with our consulate's emergency notification system so we can reach you if needed. Here's our 24-hour emergency number in case anything else comes up. Is there anything else I can help with today?