ขอความช่วยเหลือจากสถานทูต

I'm sorry to hear that. First, have you filed a police report? We'll need that to process your application.

Good. I'll need your police report, two passport-sized photos, a copy of your ID — if you have one — and any copy of your original passport. Do you have a photo or scan of your passport saved anywhere?

That's fine. We can take your photos here — there's a small fee of $15. The emergency travel document usually takes 1 to 3 working days. When is your flight home?

The fee is $25 for the emergency travel document. Please fill out this application form. We'll also need your flight itinerary and local contact information. You can pick it up in about 2 days.

The emergency travel document is only valid for your return trip home. You should not travel to other countries with it. Also, keep it safe — losing this would be a serious problem. Here's my card if you need any further assistance.

Of course. Please have a seat and tell me what's going on. Can I see your passport first?

I understand. First, regarding the canceled flight — the airline is required to rebook you or provide compensation. Have you contacted them? Second, we can help you reach your family so they can transfer funds to you.

We can help with both. I can call the airline on your behalf to sort out the rebooking. For the money transfer, your family can send it through our emergency assistance program — they just need to visit our office in Beijing or Shanghai. It usually arrives within 24 hours.

Yes, we have a list of budget-friendly hotels nearby. Some offer special rates for citizens in emergency situations. I'll write down the information for you. In the meantime, here's the phone number for our 24-hour emergency hotline in case you need anything else.