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Please treat this as a real emergency! Do not use the elevators. Take the stairwell to your left and proceed to the ground floor. Leave your belongings — your safety comes first.

The assembly point is in the parking lot across the street — look for the staff in yellow vests. Our team is going floor by floor to make sure everyone gets out. The fire department has been called.

Stay low to the ground — the air is cleaner below the smoke. Cover your nose and mouth with a wet cloth if possible. Follow the illuminated exit signs along the floor. Keep moving toward the stairwell.

We're aware and our team is sweeping that floor right now. Do NOT go back inside. Give me the room number and your friend's name — we'll radio our crew upstairs. Has she called 911?

We're on it. Tell her to stay in the room with the door closed, put wet towels at the base of the door, and stay near the window. We'll get to her. Stay at the assembly point and we'll update you.

Fire department is being dispatched. What floor are you on? How big are the flames? Is anyone trapped?

Good — you did the right thing pulling the alarm. Now leave the building immediately using the stairs. Do not try to fight the fire yourself. Is there heavy smoke in your hallway?

Knock on her door loudly and tell her to evacuate. If she can't move on her own, help her to the stairwell if it's safe. But if there's heavy smoke between you and her, do NOT risk it — tell us her apartment number and our firefighters will get her.

Units are about 3 minutes out. Keep moving downstairs and go to a safe distance from the building — at least across the street. Stay on the line with me until you're safely outside.

You did great. Stay at a safe distance and a firefighter will come talk to you for more information. Don't re-enter the building until the fire department gives the all-clear. You're safe now.