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Welcome! So each unit gets one assigned covered parking spot, included in your rent. Your spot is number forty-seven — it's in the underground garage, second level. I'll give you a garage remote and a parking sticker for your windshield. If you need a second spot, we have a wait list, or you can rent one from another tenant — some people don't use theirs.

We have ten visitor spots near the main entrance — they're marked with green signs. Your guests can park there for up to forty-eight hours. After that, they need a temporary parking pass from the office. If they park in someone else's assigned spot or in a fire lane, they will get towed — and that's on them, we can't help with that. Also, no parking on the grass or sidewalks, obviously.

Five miles per hour in the garage — there are signs posted on each level. It's tight in there with the turns, so just take it slow. Also, I should mention — there are security cameras throughout the garage, but we're not responsible for theft or damage. I'd recommend not leaving valuables visible in your car. Oh, and one more thing — electric vehicle charging stations are on level one if you ever need them. Those are first come first served and there's a four-hour limit per session.

Sorry about that — it's super frustrating. Since the car doesn't have a sticker, it's likely an unauthorized vehicle. You have two options: I can try to figure out whose car it is by checking with other tenants, which might take a while. Or, you can call the towing company directly — their number is posted on the signs in the garage. Since it's your assigned spot, you have every right to have it towed. I'd honestly recommend the tow route — it's faster and it sends a message.

You're absolutely right, and you're not the first person to bring this up. We've actually been looking into upgrading to a gate with a key fob system — no more open access. The board's voting on it next month. In the meantime, I'll put up bigger 'tow away zone' signs and make sure the spot numbers are clearly painted. If it happens again, don't hesitate to call the tow company immediately — and text me so I can document it for the board meeting.

Yes, when we declare a snow emergency — and we'll text you the night before — all cars need to be out of the main lot by seven a.m. so the plows can get through. You can use the overflow lot behind building C during plowing, or street parking — but check the city's odd-even parking rules first because they switch sides on snow days. Plowing usually takes about four hours, so by noon you can move back. If your car's still there when the plow comes, it'll get towed at your expense. No exceptions.